Last updated: 9 February 2026
"Strong safety practices and supportive staff culture, but basic activities without a coordinator and limited training hold it back."
2021 targeted IPC inspection: 'robust visiting procedures... PPE plentiful... three times weekly COVID-19 testing for staff... assured on preventing infections, PPE use, testing, hygiene, outbreak management, up-to-date policy'.
Per 2018 comprehensive inspection: 'Staff explained that they felt supported and were able to speak with the registered manager whenever'; supervision, team meetings, appraisals taking place.
Per 2018 comprehensive inspection: 'observations showed there were sufficient staff... Staff told us there were no concerns with staffing levels. A staff member said, "I feel there is enough staff"'.
Per 2018 comprehensive inspection: staff received training in 'health and safety, nutrition, manual handling and in specific things like diabetes'; induction, shadowing, Care Certificate.
Per 2018 comprehensive inspection: registered manager approachable, people and staff knew them well, spot checks and audits taking place.
Per 2018 comprehensive inspection: basic outings like 'day centre on Monday and Wednesday', shopping with staff, Christmas party; no coordinator or structured programme mentioned.
Staffing is adequate with enough on duty but no info on stable team or low agency use.
Our observations showed there were sufficient staff to support people safely. Staff told us there were no concerns with staffing levels.
Only basic training like safety and manual handling plus some specific needs, no funded qualifications or career development.
We get training in health and safety, nutrition, manual handling and in specific things like diabetes.
No activities coordinator or varied programme, just basic outings like shopping and day centre so role is mostly routine care.
I go to the day centre on Monday and Wednesday. Another person said, 'I love shopping and staff go with me when I want to'.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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