Working at Kington Court Nursing Home

Medication errors like wrong pain patch use and poor records are not fixed quickly, making care unsafe.

Nursing staff were not always ensuring people had their pain-relieving patches applied in line with the manufacturer's instructions. Records introduced following concerns identified at the previous inspection were not always completed accurately. Gaps in medicine records where not followed up in a timely way

Staffing too low at times, like two staff for twelve residents, so people wait for help with eating or the toilet.

Staff we spoke with raised concerns about the staffing level on the residential side of the home. At the time of the inspection twelve people were living in this area with two members of staff... One person did not receive suitable support to ensure they were encouraged or assisted with their meal in a timely way. Another person requested assistance to go to the toilet and staff were not present

Managers audits miss safety problems like loose windows and hot water risks, so issues drag on.

Environmental checks had failed to identify risks including an unsafe window... The provider's own policy regarding hot water temperature checks were not always carried out... Quality checks and audits failed to identify areas of concern