Last updated: 10 February 2026
"Supportive managers and an open culture promote strong safety, although staffing sometimes feels short with bank use and training is basic."
Proactive safety culture with openness; good understanding of safeguarding; risk assessments in place; medicines audited daily, errors investigated and learning shared.
Registered manager created a culture of openness; feedback welcomed and valued with 'we said, you did' forum; staff said managers approachable and confident to raise concerns.
Staff told us there were usually enough staff on each shift, and bank staff were used to cover short notice absence; 'sometimes if there is sickness it can feel short. However [...] levels are safe.'
Staff received induction and ongoing training which was appropriate and relevant to their role. This was embedded into practice and training was regularly updated and staff competency checked.
New registered manager in post who worked closely with the deputy; people said 'The managers are brilliant, they are always around and come in for a chat. They sort things out.'
Per 2022 inspection: programme of activities including flower arranging and reptiles/insects visits; newer report mentions resident of the day, garden parties, London trip.
Staffing is adequate but uses bank staff for absences and sometimes feels short when people call in sick.
Staff told us there were usually enough staff on each shift, and bank staff were used to cover short notice absence. [...] sometimes if there is sickness it can feel short. However we are told [...] the levels are safe.”
Only standard induction and mandatory training with no specialist courses or funded qualifications.
Staff received induction and ongoing training which was appropriate and relevant to their role. This was embedded into practice and training was regularly updated and staff competency checked.”
Basic activities programme without a dedicated coordinator or specialist therapeutic approaches to enrich the role.
Per 2022 inspection: There was a programme of activities taking place [...] flower arranging activity [...] reptiles and insects were brought in.”
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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