Last updated: 10 February 2026
"Exceptional leadership and supportive management with stable staffing and valued staff, but minor gaps in signing medicine sheets and equipment cleaning logs."
Per 2019 comprehensive inspection: People were safe and protected from avoidable harm. We were assured of the provider's safe management of infection prevention and control (per 2021 targeted inspection).
Per 2019 comprehensive inspection: Staff felt well supported by the management. The provider also showed their appreciation... arranging group trips out... This made staff feel valued and gave them a positive outlook on their roles.
Per 2019 comprehensive inspection: There were enough staff to meet the needs of the people who lived here. The provider had cut agency staff usage by 90% since they had taken over.
Per 2019 comprehensive inspection: Staff received ongoing and refresher mandatory training... Training specific to the needs of people had also been given. The provider had implemented an innovative 360-degree staff appraisal system.
Per 2019 comprehensive inspection: The service was exceptionally well-led. The providers ethos was strongly promoted and modelled by the management team. Staff felt well supported by the management.
Per 2019 comprehensive inspection: Activities were well organised and varied... two activities coordinators... arts and crafts, exercise... pets as therapy (PAT) dog that spends its time with people.
Some staff forgot to sign medication sheets, and equipment like blood pressure machines had no daily cleaning log, causing minor inconsistencies.
Where there had been some gaps, such as staff not signing the medicine administration record... no log of daily cleaning of regularly used apparatus such as the blood pressure machine.
Activities include arts, crafts, exercises, reading sessions and a therapy dog but lack staff training in specialist therapies or tech to make the role more varied.
Activities were based on keeping people active and their minds stimulated. They included arts and crafts, exercise and creative talk exercises. Regular sessions to discuss the news... book reading session... pets as therapy (PAT) dog.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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