Working at Kingsway Clayton House Residential Care Home
Clayton House, Gainsborough, DN21 1LW
Operated by Kingsway (Clayton House)
16 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"A strong supportive team with low staff turnover and good training, but no permanent manager in place holds it back."
Safety & Risk
6/10
✓
Safeguarding processes at the service had been improved and had resulted in better management of people's finances, and people's positive behavioural plans were used effectively. Staff used their handover process to ensure incidents or accidents were discussed. However, the deputy manager was in the process of reviewing people's risk assessments and acknowledged there was further work to be carried out.
Staff Culture
6/10
✓
All the staff we spoke with told us they were a strong team who supported the people at the service and one another. Staff felt supported and one member of staff said, 'Yes [deputy manager] knows what they are talking about. [Deputy manager] is available to talk to and things are getting done.'
Staffing Levels
5/10
!
The service had enough appropriately skilled staff to meet people's needs and keep them safe. Staff turnover was low.
Training & Dev
6/10
✓
Staff had up to date training in handling medicines safely, staff had received training in supporting people in a positive way using positive behaviour plans, the deputy manager had started to have supervision meetings with staff.
Management
2/10
✕
The registered manager was absent from the service for over 28 days at the time of the inspection. The provider was not meeting the requirements of their registration as due to ill health they were not able to fulfil their duties as registered provider.
Programmes
5/10
!
Per 2019 comprehensive inspection: people had been out to a local garden centre and were involved with crafts in the afternoon. Arrangements were in place for external people such as PAT dogs and a choir whom people joined in with and sang in public. People were involved with organisations in the community for example, assisting with cleaning at the local church.
Points to consider
No permanent manager in place, the registered manager has been absent a long time and the provider cannot do their job due to illness, so deputy and office manager are running it temporarily with family help.
The service was being run by the deputy manager and office manager. They had the support of a family member of the provider, and a consultant employed by them. The provider's family member recognised the arrangements needed to be formalised.
Staffing is adequate but staff had to backfill for people off sick with COVID and worked hard as a team to cover.
On the day of our inspection a member of staff had rung in sick due to COVID 19, there had been a few staff affected by COVID 19 in the previous month, but people were still well supported by staff. The staff we spoke with told us they worked hard as a team.
Only regular basic activities like crafts, outings to garden centres, pet visits, and choir, so the role is mostly routine care with some variety but nothing special.
Per 2019 comprehensive inspection: On the day of inspection people had been out to a local garden centre and were involved with crafts in the afternoon. Arrangements were in place for external people such as PAT dogs and a choir.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews