Working at Kingsway Care Home

Managers did not spot or report fights between residents as safeguarding alerts to the local authority.

they had failed to inform the local authority of the physical altercations between people because they had not recognised some behaviours had met the threshold for a safeguarding alert.

Managers checks missed problems like unreported safeguarding incidents and out-of-date medicines.

The audits had failed to identify incidents between people had not been reported to the local authority or the CQC... Medication audits had not identified there were 3 medicines that should have been discarded.

Staffing is just enough to get by, with no details on low staff turnover or minimal agency use.

There were enough staff on duty to meet people's needs.