Working at Kingston Rehabilitation Centre
36 Beaufort Road, Kingston Upon Thames, KT1 2TQ
Operated by Bagshot Rehab Centre Limited
36 bedsNursing homes
Workplace Score
2.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.7/10
Key Finding
"People like the friendly staff team, but no permanent manager, daily agency use and staffing shortages at busy times weaken support."
Safety & Risk
2/10
✕
Ongoing safeguarding concerns including neglect risks from poor catheter and pressure sore care, multiple medicines errors and recording inaccuracies.
Staff Culture
5/10
!
People liked the staff team describing them as amazing and friendly, but staff interactions not consistently good.
Staffing Levels
2/10
✕
Agency staff used daily to cover shifts, permanent staff working 12-hour shifts and up to 10 consecutive days, staffing levels inadequate at peak times.
Training & Dev
2/10
✕
Staff supervisions not regular with some records missing, gaps in training such as catheter care not completed by all staff.
Management
2/10
✕
No registered manager in post, management arrangements did not ensure good quality support consistently.
Programmes
2/10
✕
Lack of in-house activities during visit, only 3 people attended sensory activity, people mostly watching TV.
Points to consider
No permanent manager in place, so leadership and oversight are weak.
At the time of this assessment the service did not have a CQC registered manager
Daily agency staff and shortages at busy times mean long waits for care like hoists or bed.
Quality of care was affected because of the agency staff used daily to cover shifts... Staffing levels are not enough at peak times
Training gaps like catheter care not done by everyone, and supervisions not regular.
Training for ‘Catheter care’ was not completed by all care staff... Staff supervisions were not regular and for some staff members the supervision records could not be found
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews