Last updated: 10 February 2026
"People like the friendly staff team, but no permanent manager, daily agency use and staffing shortages at busy times weaken support."
Ongoing safeguarding concerns including neglect risks from poor catheter and pressure sore care, multiple medicines errors and recording inaccuracies.
People liked the staff team describing them as amazing and friendly, but staff interactions not consistently good.
Agency staff used daily to cover shifts, permanent staff working 12-hour shifts and up to 10 consecutive days, staffing levels inadequate at peak times.
Staff supervisions not regular with some records missing, gaps in training such as catheter care not completed by all staff.
No registered manager in post, management arrangements did not ensure good quality support consistently.
Lack of in-house activities during visit, only 3 people attended sensory activity, people mostly watching TV.
No permanent manager in place, so leadership and oversight are weak.
At the time of this assessment the service did not have a CQC registered manager
Daily agency staff and shortages at busy times mean long waits for care like hoists or bed.
Quality of care was affected because of the agency staff used daily to cover shifts... Staffing levels are not enough at peak times
Training gaps like catheter care not done by everyone, and supervisions not regular.
Training for ‘Catheter care’ was not completed by all care staff... Staff supervisions were not regular and for some staff members the supervision records could not be found
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp