Last updated: 10 February 2026
"Improved team morale and positive atmosphere, but no permanent manager, unsafe recruitment and unnoticed medication errors undermine safety."
A review found a person had 'missed' their medication for 10 days. This error had not been identified prior to the CQC inspection.
Staff felt that some of these changes had led to a more positive atmosphere at Kingston House. Comments included, "Team morale has improved since certain staff members have gone".
We reviewed 2 newly recruited staff files. Both showed that relevant recruitment checks had not been obtained, for example references had not been gained.
The manager who provided training to the staff team in this area confirmed their PEG certificate had expired and they needed to attend a further course to re-gain the certification.
At the time of our inspection there was not a registered manager in post.
No permanent manager in post, so oversight is poor and issues keep happening.
At the time of our inspection there was not a registered manager in post.
New staff hired without checks like references, so recruitment feels unsafe.
We reviewed 2 newly recruited staff files. Both showed that relevant recruitment checks had not been obtained, for example references had not been gained.
Medication errors went unnoticed, like one person missing doses for 10 days.
A review found a person had 'missed' their medication for 10 days. This error had not been identified prior to the CQC inspection.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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