Last updated: 10 February 2026
"Exceptional leadership, stable staffing with low turnover and a supportive culture, although activities lack innovative specialist programmes."
Staff understood how to safeguard... Risk to people was managed well. Medicines administered as prescribed. Learning from safety events used to improve practice.
Staff were valued, supported with their wellbeing and encouraged to raise concerns which were listened to. 'All the managers... are so supportive. Staff morale has shot up.'
The registered manager said, 'we now have our full complement of nursing and care staff and haven’t needed to use any agency staff in the last 12 months.' Staff turnover is so low.
Staff said they received relevant and regular training... 'Only recently I had to refresh my dementia awareness, moving and handling and oral care training.' Regular supervision and appraisals.
The registered manager was highly regarded by people, relatives and the staff team. A staff member told us, '[Registered manager] is the best manager I have ever had working in care.'
Dedicated activities staff provided varied programme: 'We paint, colour, exercise... quizzes... take people out.' 1-2-1 support like hand massages.
Activities are varied with a dedicated coordinator doing painting, quizzes and outings, but no specialist programmes or innovative approaches like pet therapy.
We paint, colour, exercise. I like the quizzes... They take people out... The activity lady is marvellous.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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