Working at Kingsley Rest Home
7 Southlands Avenue, Newcastle, ST5 8BZ
Operated by Chiltern Residential Homes Limited
21 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"A positive culture and supportive management, although unclear staff retention and basic training are drawbacks."
Safety & Risk
7/10
✓
People were safeguarded from abuse and avoidable harm, the provider assessed risks to ensure people were safe, people were supported to receive their medicines safely.
Staff Culture
8/10
✓
One member of staff told us, 'It is lovely here, the residents are lovely, the staff are lovely it is just brilliant.' Another said, 'good work family'.
Staffing Levels
6/10
✓
The provider ensured there were sufficient numbers of suitable staff through the use of a dependency tool.
Training & Dev
6/10
✓
Staff completed an induction process when first employed and regular training was provided to ensure their skills and knowledge were kept up to date.
Management
7/10
✓
Staff were supported in their role and confirmed the registered manager was visible and approachable. Staff attended supervisions where they were able to discuss their role and development opportunities.
Programmes
/10
✕
Points to consider
Staff numbers are enough based on residents' needs, but no info on good retention or low agency use.
The provider ensured there were sufficient numbers of suitable staff through the use of a dependency tool.
Staff get induction and regular training updates, but no specialist courses or funded qualifications.
Staff completed an induction process when first employed and regular training was provided to ensure their skills and knowledge were kept up to date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews