Working at Kingsley House

Staff understood what to look out for in respect of abuse... robust recruitment processes. People received their medicines safely... Incidents and accidents were audited to identify any trends and reduce further risk.

Staff said they felt very well supported through regular one to one supervision, team meetings and being able to talk to their senior team and peers. Staff spoke passionately about people's achievements and progress.

The provider ensured the staffing ratios remained high so the best possible care and support could be provided. Each person had their own core team of staff which ensured a consistent approach.

Staff had a range of learning opportunities both on line face to face and distance learning. The provider had their own training team to ensure bespoke training in understanding Autism was delivered to all staff. They had recently achieved a national accredited training in end of life care.

The management team demonstrated an open and transparent management style and were fully engaged with people and staff at the service. Robust quality assurance systems ensured the continued quality and safety of the service and continued to drive improvement.

They employed a speech and language therapist (SALT) and a behaviour support coordinator within the service. A comprehensive range of activities had been developed. People's daily and weekly timetables were tailored... one care worker was a skilled musician and they were given time to share this skill.