Last updated: 10 February 2026
"Staff feel supported by the manager with good training and strong team culture, but medication errors and unclear staff retention hold it back."
Medicine administration records (MARs) contained some gaps which the provider had identified as administration errors. Whilst they had taken steps... they were now taking action to strengthen their governance.
Staff said they enjoyed working at Kingsley House and felt well supported by their colleagues and the registered manager. Staff comments included, 'It's a really strong team here; I love working here.'
People told us, and we observed, there were enough staff deployed to meet the needs of people living at the home.
Staff told us they felt supported in their role and received relevant training to do their job. One staff said, 'Training is really good and they always support us to update and maintain our skills.' Staff completed specialist training in dementia.
People and staff told us they felt supported by the registered manager. The registered manager was open and transparent throughout our inspection.
There is an activities co-ordinator. People take part in puzzles, music and movement, with plans for singing group and school visits.
Staffing levels are enough to meet care needs but no details on staff staying long-term or low agency use.
People told us, and we observed, there were enough staff deployed to meet the needs of people living at the home.
Activities are regular with a coordinator but no specialist programmes like therapy or awards.
People were supported to take part in activities they enjoyed... music and movement sessions... plans had been made for a local singing group to attend the home... working with the local school.
Some medication errors showed up in records, even though they are fixing the processes.
Medicine administration records (MARs) contained some gaps which the provider had identified as administration errors.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp