Working at Kingsley Court Care Home
855 Uxbridge Road, Hayes, UB4 8HZ
Operated by Healthcare Homes (LSC) Limited
85 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Visible management and a happy, valued team, although busy periods stretch staffing and cause some waits for residents."
Safety & Risk
6/10
✓
People received their medicines safely and as prescribed. Medicines care plans were not always completed. We were assured staff knew how and when to give these medicines.
Staff Culture
8/10
✓
The staff told us they felt happy working at the service, telling us they felt valued and treated with respect by the management team.
Staffing Levels
6/10
✓
There were enough staff to keep people safe and meet their needs. The staff felt there was enough of them and we saw they were attentive and available throughout our visit.
Training & Dev
6/10
✓
The staff felt well supported. They had the training and supervision they needed to provide good care.
Management
8/10
✓
The registered manager was visible and people using the service, their visitors and staff told us they could speak with them and felt listened to and valued.
Programmes
6/10
✓
The provider employed an activities coordinator. Other staff also helped support people with social and leisure activities. There was a range of different planned activities and special events.
Points to consider
Staff numbers are enough most times but busy periods mean some waits for residents which can stretch the team.
A small number of people told us they sometimes had to wait for care during busy times of the day.
Only standard training and supervision mentioned with no specialist courses or funded qualifications.
They had the training and supervision they needed to provide good care.
Varied activities with coordinator but no specialist programmes or innovative approaches to enrich the role.
There was a range of different planned activities and special events. Additionally, the staff developed ad hoc activities to reflect the things people told them they wanted to do.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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