Working at Kingsley Cottage

Staff don't always feel listened to or supported by managers, and actions on concerns aren't clearly recorded.

they felt they were not supported or listened to and that action was not always taken.

Some staff feel short-staffed in the afternoons, even though inspectors saw enough on the day.

Some staff told us there is not enough staff in an afternoon to meet people's needs safely.

Medication records have gaps with staff signing after the event instead of fixing why it happened.

where missing signatures had been identified, staff had been asked to sign retrospectively. This meant we could not be sure that the Medication Administration Records (MARs) were accurate.