Working at Kingsleigh House

Staff understood different types of abuse and knew how to report them appropriately... people received their medicines safely and as required. Risk assessments were in place to minimise any potential risk.

A staff member said, 'This is such a good home I would recommend it to my parents, it really is a home from home'. A relative told us, 'There is family feel to the home'.

People told us that staff were available to them, with one person saying, 'There are always staff around, I don't have to wait long for staff to come if I need them'. A staff member told us, 'There are enough staff, we have time for a chat with people'.

Staff received an induction, which included shadowing... the care certificate which staff completed within three months... A staff member told us, 'I get lots of training, in particular online training and can ask for extra courses'.

People told us they knew the registered manager and one person said, 'The manager is very accessible'. A staff member told us, 'he listens to everyone's opinion and is very supportive. He has helped me to improve myself and my career'.

Examples of activities carried out were flower arranging, planting vegetables, music concerts and shopping trips. We saw that 'interactive pet' toys had been purchased and people enjoyed stroking these.