Last updated: 9 February 2026
"Strong leadership, empowering culture and good safety practices, although staff retention and specialist training are lacking."
People were protected from the risks of abuse and staff were trusted to keep them safe. Staff were confident to report concerns... Accidents and incidents were recorded and monitored.
Staff felt empowered and valued in their roles. They were encouraged to share their ideas and make suggestions. Staff told us they loved their jobs.
The service had enough staff. We observed appropriate levels of staffing to support the people who used the service.
Staff training compliance was maintained. Staff had received training relevant to their roles when they first started working at the service, and thereafter they received regular training refreshers.
The culture of the service was led by a respected registered manager. Staff comments included, '[Registered manager] is the best manger I have ever worked alongside... they are the best' and staff felt empowered and valued.
Staff numbers are enough to meet needs without waiting, but no details on staff staying long-term or low agency use to keep workloads easy.
The service had enough staff. We observed appropriate levels of staffing to support the people who used the service.
Training keeps things up to date on basics like safeguarding and meds, but no specialist courses or funded qualifications for career growth.
Staff training compliance was maintained. Staff had received training relevant to their roles when they first started working at the service, and thereafter they received regular training refreshers. Staff told us, 'The training is good, it is enough for me'.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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