Last updated: 10 February 2026
"Staff love their jobs in a supportive team with visible management and regular supervision, but lack specialist training and struggle with staffing during absences."
There were robust systems in place to help ensure medicines were managed safely, to detect errors and take prompt action. Risks to people's safety were assessed and reviewed; incidents monitored for trends.
Staff told us they loved their job, working with the people they supported and being part of a particularly supportive staff team. There was an open, inclusive and supportive culture.
Staff were suitably deployed and there were enough staff available to meet people's needs... unless there was unplanned absence. On these occasions they said they may not be able to spend as much time with people as they liked.
Per 2020 comprehensive inspection: Staff had not always received training to support people with complex needs. For example, people living in the service had Parkinson's, but staff had not received any training on this.
The registered manager was visible within the service; knew each person well and spoke with them, and staff, throughout each day. Staff felt well supported with regular supervision.
Two activity co-ordinators deployed; per 2020 inspection: People supported to access range of activities including games, singing, dancing, gardening, baking, and community outings.
Staff only get basic training and miss specialist courses for things like Parkinson's.
Per 2020 comprehensive inspection: Staff had not always received training to support people with complex needs. For example, people living in the service had Parkinson's, but staff had not received any training on this to meet people's needs.
Enough staff usually but when someone calls in sick, the team works harder and spends less time with residents.
Staff spoken with felt this was enough unless there was unplanned absence. On these occasions they said they may not be able to spend as much time with people as they liked.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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