Last updated: 10 February 2026
"Supportive approachable managers, valued staff with good training and activities, but missing recruitment checks and safety hazards like cleaning products access were concerns."
Recruitment processes needed to be reviewed as some pre-employment checks were missing... people could access items that could be dangerous... cleaning products.
Staff felt valued and enjoyed working at the home. 'It's a family atmosphere. We are really well supported by management and the provider.'
There were enough staff employed. The staffing rotas supported this. People and their relatives also told us staff were available to support them appropriately.
The provider made sure staff had a range of appropriate training, supervision and support... Staff were complimentary about the training and support they received.
People, their relatives and staff told us the registered and deputy managers were visible, approachable and supportive.
The service employed a dedicated activities coordinator... activities programme for November and December 2021 included many varied activities and entertainment events.
Recruitment missed checks like past employer references for some staff.
Safe recruitment procedures were not always followed. Some checks with previous employers in health and social care and other pre-employment checks had not been made.
Safety checks let residents reach cleaning products and left some windows as hazards.
People could access some items and cleaning materials that could be harmful... There were windows in a bedroom and a communal area... that presented as a hazard.
Management monitoring did not spot safety issues ahead of the inspection.
The provider's systems for monitoring safety of the service had not been effective in anticipating the issues we saw during the inspection.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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