Working at Kingsfield Court Care Home
40 High Street, Leicester, LE9 7DG
Operated by Acacia Care (Nottingham) Ltd
70 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Motivated and proud staff with strong safety and reduced falls, but no registered manager yet and recent staffing shortages."
Safety & Risk
7/10
✓
Staff understood safeguarding responsibilities; risks assessed and monitored; accidents recorded and analysed; incidence of falls had reduced following staffing improvements.
Staff Culture
7/10
✓
Staff were motivated and proud of the service; senior care worker said 'Care and support is delivered with a lot of love'; lifestyle coordinator said 'I love it here'.
Staffing Levels
6/10
✓
Staffing numbers had recently increased, and staff deployment had improved; provider experienced shortages but action taken such as improving pay was successful.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: staff received induction and ongoing training with 90% compliance rate, additional training provided on request such as diabetes and dementia.
Management
5/10
!
Manager was in post but not registered with CQC at time of inspection, in process of applying; staff said managers accessible, approachable and open.
Programmes
6/10
✓
Per 2020 comprehensive inspection: lifestyle coordinator facilitated varied activities including school links, sensory garden, Christmas fete, art exhibition, knitting groups and entertainers.
Points to consider
No permanent manager registered yet, even though one is in place and applying.
At the time of our inspection the service did not have a manager registered with the Care Quality Commission. This meant that the provider is legally responsible for how the service is run... A manager was in post and in the process of applying to become registered with the Care Quality Commission.
Staffing was short recently so staff felt stretched, but it's improved with more staff and better rotas.
The provider had experienced staffing shortages along with other providers within the sector... Staff told us they had experienced staff shortages but were beginning to see improvements.
Only standard training and induction so far, with a new training manager starting soon to improve it.
Per 2020 comprehensive inspection: training matrix showed there was a 90% compliance rate for staff training attendance. A new learning and development manager role had been developed and recruited to and due to commence January 2022.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews