Working at Kingscourt
12 Newton Lane, Chester, CH2 3RB
Operated by Springcare (Kings Court) Limited
37 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Supportive management and strong safety systems, but staffing sometimes causes waits for residents and activities are basic."
Safety & Risk
7/10
✓
Systems were in place to protect people from the risk of abuse. Staff received training and understood the actions they must take... There was a system in place to record and monitor accidents and incidents... Medicines were safely managed.
Staff Culture
6/10
✓
The service was well-led and staff felt supported. People living at Kingscourt told us they were happy living at the service and received person-centred care.
Staffing Levels
5/10
!
Staffing levels were safe and determined using a recognised tool to assess people's care needs. However, we received mixed feedback about this from people living at the service. Comments included, 'Sometimes I don't have to wait too long. But lately I wait longer.' One staff member told us, 'Sometimes with three carers it can be tricky. But we manage.'
Training & Dev
5/10
!
Staff completed an induction and received the training they needed to support people. Staff received support through supervision and observations of their practice.
Management
7/10
✓
Staff we spoke with told us the registered manager was very supportive and felt confident in sharing any concerns. One staff member commented, [Name] is nice, approachable. No quarms speaking to him.
Programmes
4/10
!
Activities were available for people to access. Comments included, '[The activity worker] comes in to say hello, and brings me some magazines... An entertainer comes in once a month. I play bingo and other things.' We observed quizzes and music entertainment.
Points to consider
Staffing is adequate but residents sometimes wait longer for help and staff say shifts can be tricky, with some agency workers used.
we received mixed feedback about this from people living at the service. Comments included... 'Sometimes I don't have to wait too long. But lately I wait longer.' ... One staff member told us, 'Sometimes with three carers it can be tricky. But we manage.' We also looked at a sample of temporary (agency) worker records
Only standard training and induction, no specialist courses or funded qualifications.
Staff completed an induction and received the training they needed to support people.
Only basic activities like bingo, quizzes, music and a monthly entertainer, so the role is mostly routine personal care.
An entertainer comes in once a month. I play bingo and other things... we observed a number of activities taking place including quizzes and music entertainment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews