Working at Kingsclear

Night shifts often rely on agency staff and there are complaints about staffing shortages and high turnover leaving teams stretched.

There were concerns in relation to the staffing levels during the night... feedback from people and relatives demonstrated that this was not always the case. They were also concerned about the high use of agency staff.

No meaningful activities for bedbound residents so the role lacks variety when caring for them.

There was a lack of meaningful engagement for those who were bedbound.

Increase in falls with injuries shows gaps in risk management despite the action plan.

There had been an increase in falls resulting in injuries. We saw evidence the provider was actively investigating this and had put in place an action plan.