Last updated: 10 February 2026
"Approachable management and strong training, but staffing feels tight some shifts and activities lack specialist programmes."
People received safe care and treatment from staff who understood their healthcare needs and followed healthcare guidance from professionals. Staff knew how to safely support people around their individual risks... Medicines were managed safely by competent staff.
The home had a supportive, empowering, and inclusive culture where equality and diversity of the people receiving care, as well as the staff team was respected and celebrated. Staff felt supported and listened to by managers and commented teamwork had improved.
A relative told us, 'There always seems to be adequate staffing levels.' Staff we spoke with told us staffing in the home had improved since the last inspection. One staff member said, 'Now we have nurses on all floors, it feels much better.'
Staff commented around the training on offer, 'The management encouraged us. They really push us with free courses and to gain qualifications. It helps us to know why we are doing things. Things like first aid and changing catheter bags, how to apply creams, positive behaviour support, dementia care.'
Staff valued the management team and felt they were approachable and competent leaders. Staff told us, '[The registered manager] is the best. He listens. He’s amazing, he’s always around, he’s fun when he needs to be, works really hard.'
People and their relatives told us they were supported to do things they liked, and staff consistently went an extra mile... trips had been organised to the seaside, for a boat ride supporting local charity, to London to visit a museum, to the pub. A range of events involving people’s families, neighbours and local services were also organised.
Staffing is adequate now but staff say numbers can feel tight some shifts and recruitment is still difficult.
One staff member said, 'I do (feel there are enough staff). If you have a good team on, then 3 is enough but sometime 4 are needed. I appreciate how difficult it is to recruit.'
Activities include regular outings and events with an activities coordinator but no specialist programmes or advanced therapeutic approaches.
The activity coordinator was facilitating, but people were encouraged to voice their opinions... trips had been organised to the seaside, for a boat ride... to London to visit a museum, to the pub.
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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