Last updated: 9 February 2026
"Supportive management and positive team culture shine through, but basic activities and adequate staffing hold it back."
The provider had a proactive and positive culture of safety... Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt... regarding medicines errors.
People’s relatives said staff worked well together as a team. Staff were respectful, friendly, and provided good care and support.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Staff received comprehensive training that was based on the Skills for Care 'Common induction standards... relevant to their role and enabled them to meet people’s needs.
People and their relatives told us the management approach was positive, they were contactable, responded to any concerns or queries quickly, and acted upon them. A staff member said, “The management is very supportive.”
Staff supported people to maintain social contacts and pursue interests... People regularly accessed local shops... go to the park and shops.”
Staffing is adequate but nothing special, no details on retention or minimal agency use.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Only basic outings to parks and shops with some hobbies support, no activities coordinator or creative programmes to vary the workday.
We [staff] go to the park and shops. I get to do the things I like. I like music and they [staff] put it on when I want it.”
AI Generated
Last inspected: November 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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