Last updated: 10 February 2026
"Staff feel supported by approachable managers in a positive team culture, but busy staffing at mealtimes and training gaps in dementia care need improvement."
Risks were fully assessed. There were individual risk assessments regarding specific needs and risks... Medicines were being securely stored and records of administration maintained by staff who were trained and had been assessed as competent.
Staff told us they felt able to raise concerns and share ideas within these meetings. One staff member told us, 'We get lots of updates. I think we all work well as a team. The registered manager is a good listener.'
We received mixed feedback from relatives and staff about staffing levels. We found that staff were generally busy and there were times of the day, such as mealtimes where people may have to wait for support.
Per 2019 comprehensive inspection: Staff received support and mandatory training. Staff had been booked onto the appropriate courses where refresher training was out of date. However, only eight staff had received formal training in dementia care and staff told us they had not been trained in end of life care.
Staff, and relatives spoke positively about the registered manager. One relative told us, 'The management team are very approachable. The registered manager is never too busy to talk to me.' A staff member told us, 'The managers are 100% approachable and fair.'
Per 2019 comprehensive inspection: There was a new activities coordinator working in the service who planned to expand on the activities currently available. Activity staff were motivated and engaged with people individually and in groups. For example, one person was playing skittles on the first day of the inspection and an entertainer visited in the afternoon.
Staffing is adequate but nothing special, with staff busy at times like mealtimes so people sometimes wait for help.
We received mixed feedback from relatives and staff about staffing levels. We found that staff were generally busy and there were times of the day, such as mealtimes where people may have to wait for support.
Only standard mandatory training, with gaps in specialist areas like dementia care and end of life care.
Per 2019 comprehensive inspection: Staff told us they wanted extra training to support people with complex needs. Staff told us they had not been trained in end of life care.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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