Working at Kings Manor Care Home
Pavey Run, Ottery St. Mary, EX11 1FQ
Operated by MMCG (3) Limited
66 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff praise the supportive manager and value their comprehensive training, but staffing feels stretched at busy times and medication records are inconsistent."
Safety & Risk
6/10
✓
Pain relief patches were applied in accordance with the prescriber's directions. The recording of the location of application of the patch was inconsistent. We also found several sterile products that were beyond the manufacturer's expiry date.
Staff Culture
6/10
✓
Feedback from staff was positive about the new management team. Staff said they received good training and support to enable them to work effectively.
Staffing Levels
5/10
!
Staffing levels were sufficient, but like all care providers there had been key times during the pandemic and lockdown when staffing levels had fallen slightly below the providers preferred numbers. This had not compromised anyone's safety but did mean that care and support may be delayed slightly for some people at peak busy times.
Training & Dev
7/10
✓
The training matrix showed staff had a wide range of training in all aspects of their work. Staff were positive about the support and training they received. One staff member said they were being supported to complete a nursing qualification.
Management
7/10
✓
Staff reported positively about the registered manager. One said, 'I feel our manager does listen to us and wants us to progress to make this home the best it can be.'
Programmes
6/10
✓
Activities were planned around people's interests where possible... activities have been provided in house and included games, quizzes, cinema afternoons, coffee and chat events and gardening groups.
Points to consider
Staffing is adequate but at busy times people sometimes have to wait for help which can make the job feel stretched.
It can be difficult getting them at times as we are all wanting then at the same time... care and support may be delayed slightly for some people at peak busy times.
Some problems with medication records like not always noting where pain patches go and out-of-date sterile items found during inspection.
The recording of the location of application of the patch was inconsistent... several sterile products that were beyond the manufacturer's expiry date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews