Working at Kings Lynn Residential Home
Kettlewell Lane, King's Lynn, PE30 1PW
Operated by Black Swan International Limited
47 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel valued with strong leadership support and good training, but staffing gaps filled by agency workers and unsecured risky items are concerns."
Safety & Risk
6/10
✓
We found some items unsecure within people's rooms that have been associated with harm... denture cleaner. ... some prescribed creams were not always kept secure within people's rooms.
Staff Culture
7/10
✓
The staff told us they felt valued and enjoyed working in the home. They all spoke highly of the support they received from the registered manager.
Staffing Levels
5/10
!
Staff gave us mixed views regarding their availability to consistently meet people's requests for support. However, they told us this had improved recently and that agency staff were used to cover any gaps in staffing levels.
Training & Dev
8/10
✓
Records showed that staff had completed training in many different subjects. This included training to people’s individual needs. For example, in epilepsy or Parkinson’s Disease. Staff were supported to complete appropriate qualifications within Health and Social Care such as the Care Certificate or Diplomas.
Management
8/10
✓
The staff told us they felt valued and enjoyed working in the home. They all spoke highly of the support they received from the registered manager and had confidence in the leadership of the home.
Programmes
7/10
✓
There was a varied activities programme in place each day... These included listening to and reading poetry, playing card games and having a visit from local children... Some innovative ideas had been implemented such as 'Magic Moments' and a 'Wish Tree'.
Points to consider
Staffing levels are adequate but agency workers cover gaps and residents sometimes wait at night for help.
sometimes, particularly at night, they can be a bit slower. ... agency staff were used to cover any gaps in staffing levels.
Some risky items like denture cleaner and medicated creams were not always kept locked away safely in rooms.
We found some items unsecure within people's rooms that have been associated with harm for people who lack capacity... For example, denture cleaner. ... some prescribed creams were not always kept secure within people's rooms.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews