Last updated: 10 February 2026
"Visible leaders, stable staffing without agency use and strong teamwork, but gaps in staff training and lack of structured activities hold it back."
Risks to people’s health and support were assessed and managed well by staff. Staff were trained in safeguarding and understood how to protect people from the risk of abuse.
The registered manager told us the management team were accessible and open. Staff confirmed this. “We have good team work here; an ambition that everyone is on the right track.”
Workforce planning had improved with all vacancies filled, with no use of agency staff. There were enough staff on duty to support people safely.
There was a range of training courses available to staff. However, some staff had not completed all the training courses despite working in the service for several months. Staff had completed the core mandatory courses.
Staff told us, “The registered manager is good in everything she does. Communication is good and we have quality meetings every week.” Another said, leaders are so visible on the floor, guiding us.”
We observed staff member’s engaging in activities with people in communal areas and encouraging people with communication and mobility difficulties to engage in a variety of activities.
Some staff had not finished all their training courses even after months working there.
some staff had not completed all the training courses despite working in the service for several months.
No activities coordinator or structured programmes, so the role is mostly routine personal care.
No activities, engagement, or creative approaches mentioned beyond basic staff interactions in observations.
Fewer staff on weekends, though relatives said it was still enough.
There’s plenty of staff here, fewer on a weekend, but still enough.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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