Working at King's Lodge Centre for Complex Care
Kings Cross Lane, Redhill, RH1 5PA
Operated by Alum Care Limited
64 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Positive culture and good staff retention with strong safety, but no registered manager and standard training are drawbacks."
Safety & Risk
8/10
✓
Risks to people were effectively identified and mitigated... Incidents were reviewed to identify actions... People's medicines were managed safely with new electronic system that improved outcomes.
Staff Culture
8/10
✓
The culture amongst the staff team was positive and mutually supportive. Staff felt valued... 'The teamwork is so much better... Everyone helps each other now; we all work very well together.'
Staffing Levels
7/10
✓
Staff retention had remained good throughout the COVID-19 pandemic... 'They hardly ever use agency [staff].' Staff were available when people needed them and responded quickly to call bells.
Training & Dev
6/10
✓
All staff had an induction when they started work and access to regular supervision. Staff had opportunities to maintain their skills in areas relevant to their roles such as gastrostomy tubes, catheters and syringe drivers.
Management
6/10
✓
Staff told us the manager and senior staff team were approachable and supportive. The manager was a positive role model and led the service by example.
Programmes
6/10
✓
Per 2019 comprehensive inspection: wide range of internal and external activities available including quizzes, Boccia at YMCA, trips to Brands Hatch, cooking competition, breakfast club; activities co-ordinator noted in 2021.
Points to consider
No permanent manager registered yet, provider is legally responsible for running the home.
The service did not have a manager registered with the Care Quality Commission. The manager had applied for registration with the Care Quality Commission.
Training is standard with induction, supervision and some specialist skills updates, no funded qualifications or career pathways.
All staff had an induction when they started work and access to regular supervision. Care staff were expected to achieve the Care Certificate.
Activities add variety with coordinator running themed events, breakfast club and past outings, but no specialist programmes or innovations.
Per 2019 comprehensive inspection: There was a wide range of internal and external activities available... We took some of the residents to Brands Hatch... cooking competition.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews