Working at Kings Lodge Care Centre
The Pavilions, West Byfleet, KT14 7BQ
Operated by The Pavilion Care Centre Limited
44 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Improved staff morale and effective safety management stand out, but busy mornings cause waits for help and limited English among overseas staff affects communication."
Safety & Risk
7/10
✓
Risks were assessed and managed effectively. Accidents and incidents were recorded and reviewed to identify learning. Medicines were managed safely.
Staff Culture
7/10
✓
Relatives said they had noticed an improvement in staff morale since the manager's arrival... Staff confirmed teamwork and morale had improved since the manager took up their post.
Staffing Levels
6/10
✓
There were enough staff on each shift to keep people safe... the use of agency staff had reduced significantly in recent months as a result.
Training & Dev
6/10
✓
Staff had access to the training they needed... training compliance had increased from 84% in September 2022 to 94%... some staff had not received regular supervision prior to September 2022.
Management
6/10
✓
The manager had taken up their post in September 2022... Relatives told us the manager had overseen improvements to the service since taking up their post.
Programmes
6/10
✓
People told us they enjoyed the activities at the home... [Wellbeing co-ordinator] organises lots of different things... limited opportunities for activities for people who chose to stay in their rooms.
Points to consider
Staffing is enough overall but busy mornings mean some waits for help, and new overseas staff have limited English which affects communication.
Some people told us they sometimes had to wait for staff support at busy times... Some people told us they found it difficult to communicate with overseas staff at times due to the staff's limited command of English.
Supervision for staff was not regular until the new manager started fixing it recently.
Records indicated some staff had not received regular supervision prior to September 2022. The manager had identified this and staff had received supervision in September 2022, with further supervisions scheduled.
Activities are varied with a coordinator but limited options for people who stay in their rooms.
The management team had recognised that there were limited opportunities for activities for people who chose to stay in their rooms and had put plans in place to address this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews