Last updated: 9 February 2026
"Strong team culture where staff feel supported and a reliable manager, but new staff checks and basic activities need improvement."
Safeguarding training was mandatory for all staff, was up to date, and had included regular updates. Records showed safeguarding referrals had been made as necessary.
Staff told us they were a ‘team’ and worked well together. Staff were passionate about the people they supported; they told us this was because they were supported too.
The provider made sure there were enough qualified, skilled and experienced staff; following the inspection the manager took steps to strengthen the process around obtaining full employment histories for staff in accordance with legislation.
Staff received training which consisted of both online and face to face learning. This had included specific training for conditions affecting people’s physical and mental health.
We received positive feedback about the manager of the service. People told us they could rely on the manager; staff said 'The manager is very good, they are understanding and accommodating'.
Per 2019 comprehensive inspection: One of the senior staff oversaw the provision of in-house activities based on people's suggestions and interests; people pursued hobbies including music lessons, art studio and pets.
Staff numbers are adequate but they had to improve checks on new staff's job histories after the inspection.
following the inspection the manager took steps to strengthen the process around obtaining full employment histories for staff in accordance with legislation.
Only basic activities like hobbies, outings and in-house events overseen by a senior, no dedicated coordinator or specialist programmes.
Per 2019 comprehensive inspection: One of the senior staff oversaw the provision of in-house activities, which were based on people's suggestions and interests.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp