Working at Kings Den

No permanent manager in post, leading to weak oversight and poor audits.

At the time of our inspection there was not a registered manager in post. The provider did not have a system of audits to monitor the quality of the service.

Recruitment skips key checks like references and health checks, so new staff might not be fully vetted.

Safe procedures were not followed when new staff were recruited... Reference checks from staff's previous social care employers were not always sought... Applicant's health status was not always sought.

Risks like epilepsy seizures and anxious behaviours not fully covered in plans, and medication not always stored or recorded safely.

Risk management plans for people living with epilepsy did not provide detailed information... Positive behaviour plans were not always in place... Medicines were not always stored safely... MAR were in place, however the service did not consistently use the same format.