Last updated: 9 February 2026
"Staff feel valued with good training and supervision, but no registered manager and unsafe recruitment and risk assessments are major concerns."
Risks relating to the health safety and welfare of people had not been robustly assessed... Proper and safe use of medicines had not always been followed... This was a breach of regulation 12.
Staff spoke positively about the support they received and how this promoted person centred care. Staff felt supported by the provider. One staff member told us they: 'feel valued'
Safe procedures were not followed when new staff were recruited to ensure they were safe to provide care to people. The required pre-employment checks had not always been undertaken.
Staff were supported in their role through induction, training and supervision. Training which required renewing had been identified and booked by the provider.
At the time of our inspection there was not a registered manager in post.
People told us they were supported to engage in activities of their choice... such as a trip to Harry Potter studios, visits to local farm and attending weekly music workshops.
No permanent manager in post, leading to weak oversight and poor audits.
At the time of our inspection there was not a registered manager in post. The provider did not have a system of audits to monitor the quality of the service.
Recruitment skips key checks like references and health checks, so new staff might not be fully vetted.
Safe procedures were not followed when new staff were recruited... Reference checks from staff's previous social care employers were not always sought... Applicant's health status was not always sought.
Risks like epilepsy seizures and anxious behaviours not fully covered in plans, and medication not always stored or recorded safely.
Risk management plans for people living with epilepsy did not provide detailed information... Positive behaviour plans were not always in place... Medicines were not always stored safely... MAR were in place, however the service did not consistently use the same format.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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