Working at Kings Court Care Centre

Strong learning culture with monthly incident trend analysis leading to 'notable reduction in falls' (10 in Sep 2024 to 2-3 in 2025); robust medicines audits and safeguarding processes

Staff spoke positively of working at the service... 'It’s like a family. Staff go above and beyond'; wellbeing champion runs stress relief and culture days, staff feel valued

The service maintained appropriate levels of staffing... we observed staff were available to meet people’s needs; staff recruited safely with training appropriate to role

Staff received a variety of training relevant to their role... Carers supported through Level 1–3 care certificates and diplomas, nurses to Level 5 leadership; regular supervision

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles; staff said '[Leaders] are hands on, get involved in care and offer help when needed'

'Bus stop' reminiscence area for dementia residents with timetable and photos; creative tech like electronic devices for music/video calls; music/pet therapy, art gallery partnerships, pub trips