Working at Kings Court

Not enough staff trained on key safety topics like preventing falls and choking, even after some fixes.

only 50% of the staff team had completed fall awareness training and 47% of staff had completed choking training. After the inspection the provider told us training compliance had increased to 61% for choking training, and falls awareness was at 75%.

Staff have to rush during busy times like breakfast and sometimes can't help people right away.

During busier times, we observed that there was insufficient staffing to respond to people who wanted care and support. For example, during breakfast time... The staff member told both people to sit back on the sofa as they could not provide them with the support they needed.

Medicines left in bedrooms where people could get to them and get harmed.

Medicines were not always stored securely. We found topical medicines and pain relief tablets in people’s bedrooms that could be easily accessed by people who could come to harm. The management team took immediate action during our visit to store medicines securely. However, when we went to check, we did continue to find medication still not stored securely.