Last updated: 10 February 2026
"Supportive culture and innovative programmes stand out, although the new manager is still updating records and COVID caused staff pressures."
2022: We were assured provider preventing infections, using PPE effectively, accessing testing, hygiene practices, managing outbreaks; per 2017 medicines safely managed, safeguarding understood, risks assessed proactively.
Per 2017 comprehensive inspection: Staff said there was always an open door, very supportive and positive culture that inspired teamwork, effort recognised and valued.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Per 2017 comprehensive inspection: Staff received a thorough and effective induction, Care Certificate, refresher training in timely way, extensive professional training for OTs and RSWs.
The manager started in November 2021 and was in the process of reviewing and updating documentation and records. They had good oversight of infection prevention and control processes.
Per 2017 comprehensive inspection: Innovative programmes like token system for behaviour management with success, spa baths, move and groove dancing improving skills, cooking groups, eye gaze tech, community outings with measurable independence gains.
Manager is quite new and still working through updating paperwork and records.
The manager started in November 2021 and was in the process of reviewing and updating documentation and records.
COVID caused staff shortages that needed special measures to manage.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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