Working at Kingly Croft

Processes were in place to safely manage risks associated with people's care. Staff received safeguarding and whistleblowing training and knew how to identify potential signs of abuse and report their concerns.

Sufficient numbers of staff were deployed during the day... Staff told us the service had sufficient numbers of staff to keep people safe and meet their needs. A recruitment drive was underway following several staff leaving the service in recent months.

Staff received mandatory training which was regularly refreshed. Staff also told us they felt effectively trained to support people with their complex needs such as brain injury and epilepsy.

Staff said the management team was approachable and they felt supported. One staff member told us, 'The management team are supportive, and they listen to you.'

The staff team includes a dedicated team of occupational therapists, a speech and language therapist and a physiotherapist to assist people with their support and rehabilitation.