Working at Kingfishers

Medicines were stored and administered safely. Clear and accurate medicines records were maintained... robust processes in place for investigating any safeguarding incidents.

The culture of the service was open, transparent and progressive. All the staff were committed to continuous improvement... People using the service, their relatives and the staff felt valued.

There were sufficient numbers of qualified, skilled and experienced staff deployed to meet people's needs. Staff were not hurried or rushed and responded promptly.

The provider had introduced new ways to support staff gain extra training and career progression by introducing a two-year training for nursing associates and be registered with the NMC.

The registered manager was an outstanding role model who were passionate in their role and constantly seeked positive outcomes for people and their staff.

The home had developed excellent links with the local community and charities... Colton Village Produce Show... won overall first place with a trophy cup... Music and Arts Partner working on music for dementia sufferers.