Working at Kingfisher View
Wheldon Road, Castleford, WF10 2PY
Operated by Kingfisher Health Care Services Limited
16 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel well supported by the manager and enjoy a fantastic team culture, but staffing retention lacks detail, training is standard and activities have no dedicated coordinator."
Safety & Risk
8/10
✓
People were safeguarded from the risks of abuse. Staff received training in this area and knew how to recognise and report abuse. People received their medicines as prescribed. Accidents and incidents were monitored, and trends and patterns identified.
Staff Culture
8/10
✓
Comments from staff included, 'We have a fantastic team with great morale', and 'It's a really supportive place to work.' Staff were positive about the home and the leadership of the registered manager.
Staffing Levels
6/10
✓
There were sufficient staff to meet people's care needs. We observed staff were not rushed and responded promptly and compassionately to people's requests for support.
Training & Dev
6/10
✓
Staff told us they received appropriate training and records confirmed this. Staff attended formal supervision sessions which gave them opportunity to discuss their performance and development needs.
Management
8/10
✓
Staff told us they received good support from the registered manager and colleagues. One member of staff said, '[registered manager] is always supportive. Their door is always open which is reassuring and comforting.' The registered manager was responsive and where appropriate took swift action to address shortfalls.
Programmes
6/10
✓
People were provided with a range of activities and entertainments. A pool table, daily newspapers, quiet room, cinema room and gym equipment were available. A 'you said, we did' board showed how the request for more baking and crafts had been acknowledged and immediately put in place.
Points to consider
Staff numbers are enough to meet care needs without rushing, but no details on staff retention or low agency use.
There were sufficient staff to meet people's care needs. We observed staff were not rushed and responded promptly and compassionately to people's requests for support.
Staff get standard training and regular supervision, but nothing specialist or funded qualifications for career growth.
Staff told us they received appropriate training and records confirmed this. Staff attended formal supervision sessions which gave them opportunity to discuss their performance and development needs.
Some activities like pool, gym, baking and crafts are available, but no dedicated coordinator or specialist therapeutic programmes.
People were provided with a range of activities and entertainments. A pool table, daily newspapers, quiet room, cinema room and gym equipment were available for everyone to access. Staff were good at offering people things to do and responding to requests. For example, a 'you said, we did' board showed how the request for more baking and crafts had been acknowledged and immediately put in place.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews