Working at Kingfisher Court

Staff miss key training like moving people safely, first aid, and handling challenging behaviour, leaving everyone at risk.

some gaps were noted in the completion of manual handling, first aid and specific physical intervention training... staff were not trained to follow the risk management plan which could put people and staff at serious risk of harm.

Infection control is poor with dirty areas and not enough cleaners, so care staff end up helping with cleaning.

domestic staffing levels were not adequate and had resulted in the home looking dirty in areas and put people at risk of infection... 'The home needs more cleaners as it is big and only the basics are taken care of, no extras.'

Medication safety has gaps like missing risk checks and storage issues, making it harder to give meds confidently.

Risk assessments were not always in place where needed... Medicines were not always appropriately stored in line with guidance and recommendations... We recommend the provider should ensure that medicines are appropriately assessed to mitigate potential risks.