Last updated: 9 February 2026
"Supportive manager and strong safety practices with staff feeling valued, but basic activities and no registered manager hold it back."
Staff maintained appropriate records for the receipt, administration and disposal of medicines... The manager had good systems and procedures to manage medicines safely... There were effective safeguarding processes in place.
Staff said their views and suggestions were listened to and they felt valued by the manager. Although the manager was recently appointed, they had already begun to promote a culture aimed at the deliverance of high-quality person-centred care, which was understood and shared by staff.
There were sufficient staff at the time of the visit to support people's care needs. One staff member said, 'We manage, the manager has done a great job to make sure we spend time with residents.'
Per 2019 comprehensive inspection: all staff had achieved or were working towards national care qualifications. In addition, staff completed the services mandatory training.
Staff and people were consistently complimentary about the manager. Comments included, '[Manager] has certainly made things a lot better and has worked hard to do that.' Staff said their views and suggestions were listened to and they felt valued by the manager.
Per 2019 comprehensive inspection: 'They provide really good activities here. They have regular singers and organise reminiscence quizzes which go down really well.'
No activities coordinator or specialist programmes, just basic events like singers and quizzes so the job is mostly routine personal care.
Per 2019 comprehensive inspection: 'They provide really good activities here. They have regular singers and organise reminiscence quizzes which go down really well.'
Staffing is adequate with enough staff to meet needs, but nothing special like low agency use or stable long-serving team.
There were sufficient staff at the time of the visit to support people's care needs. One staff member said, 'We manage, the manager has done a great job to make sure we spend time with residents.'
No registered manager in post yet, even though one is in the process of applying.
At the time of our inspection there was not a registered manager in post. However, the manager in place was in the process of being registered by (CQC) and an application had been submitted.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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