Working at King Edward Care Home

Staff said their views and suggestions were listened to and they felt valued by the manager. Although the manager was recently appointed, they had already begun to promote a culture aimed at the deliverance of high-quality person-centred care, which was understood and shared by staff.

There were sufficient staff at the time of the visit to support people's care needs. One staff member said, 'We manage, the manager has done a great job to make sure we spend time with residents.'

Per 2019 comprehensive inspection: all staff had achieved or were working towards national care qualifications. In addition, staff completed the services mandatory training.

Staff and people were consistently complimentary about the manager. Comments included, '[Manager] has certainly made things a lot better and has worked hard to do that.' Staff said their views and suggestions were listened to and they felt valued by the manager.