Working at King Charles Court
Marlborough Road, Falmouth, TR11 3LR
Operated by King Charles Court Limited
30 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel valued with good training and strong safety, but some agency staff use and basic activities hold it back."
Safety & Risk
8/10
✓
Per 2020 inspection: We were assured the service were following safe infection prevention and control procedures to keep people safe. We found no concerns in respect to the provider's response to the Covid-19 pandemic.
Staff Culture
8/10
✓
Per 2017 comprehensive inspection: Staff members told us they felt valued and enjoyed their work. Comments included 'Very good, it's a good place to work and we get all the training support you need'.
Staffing Levels
6/10
✓
Per 2020 inspection: The registered manager said staff sickness throughout the period of the pandemic had been limited and subsequently only a minimum of bank and agency staff had been used.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Staff received continuous and ongoing training to carry out their role with regular updates taking place, so they were familiar with current good practice and guidance. Specific training was available to staff where certain conditions required the specialist knowledge.
Management
7/10
✓
Per 2017 comprehensive inspection: People, relatives, staff and visiting healthcare professionals told us the manager was approachable, listened and acted on information that was presented to them.
Programmes
6/10
✓
Per 2017 comprehensive inspection: The service had a full time activity coordinator who had the knowledge, skills and resources to support people in a range of activities including memory games, music sessions, arts and crafts, and regular trips out.
Points to consider
Staffing is adequate but relies on a minimum of bank and agency staff at times.
The registered manager said staff sickness throughout the period of the pandemic had been limited and subsequently only a minimum of bank and agency staff had been used.
Activities programme has a coordinator and regular events like music and trips, but no specialist programmes or innovative approaches.
The service had a full time activity coordinator who had the knowledge, skills and resources to support people in a range of activities including memory games, music sessions, arts and crafts, and regular trips out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews