Last updated: 10 February 2026
"Staff praised the teamwork and positive culture, but no registered manager, safety risks, and missing training undermine the home."
We identified 1 breach of the legal regulation in relation to the management of people’s individual risks, medicines, the premises and equipment being unsafe and infection prevention and control.
We received positive feedback from staff about the management and culture of the service. Staff we spoke with told us there was good teamwork in the service and that all staff worked well together.
some people’s relatives told us there appeared to be insufficient staff on duty at times to cover people’s allocated 1-1 staffing hours; gaps in recruitment records including no application form or record of interview.
mandatory training, including food hygiene and moving and handling objects was missing from the matrix.
There was no registered manager at the service. The previous registered manager had de-registered on the 21 May 2024 and the provider told us the current manager would be registering as manager for the service. At the time of the assessment no application had been submitted.
people were not consistently supported to access activities of their choice; relatives said staff did not provide enough support in this area.
No permanent manager means weak oversight and problems like safety risks are not spotted or fixed quickly.
There was no registered manager at the service. The previous registered manager had de-registered on the 21 May 2024
Gaps in mandatory training like food hygiene and moving people leave staff unprepared for basic tasks.
mandatory training, including food hygiene and moving and handling objects was missing from the matrix.
Medicines handling is unsafe with no stock counts, incomplete records, and strong painkillers stored wrongly.
Staff had not recorded any of the prescribed medicines that had been brought into the home... Controlled drugs were not stored safely
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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