Working at Kimberly West & East Care Centres
27 Tollgate Road, Salisbury, SP1 2JA
Operated by Wessex Care Limited
54 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff receive good training with regular supervision and safety is strong, but inconsistent management with record-keeping gaps and stretched staffing are concerns."
Safety & Risk
7/10
✓
Safeguarding training in place, medicines safely managed with audits and electronic system, risks assessed, incidents reviewed monthly, infection control systems.
Staff Culture
6/10
✓
Staff spoke positively about working there, 'I love working here' and 'Most days there is a sense of fun', positive interactions observed despite one addressed disrespectful incident.
Staffing Levels
5/10
!
Management used dependency tool and said enough staff, no evidence of short staffing seen by inspectors, but relatives and professionals reported waits for toilet and staff felt stretched with one nurse per side.
Training & Dev
7/10
✓
Staff received range of training including specialist like end of life, complimentary about access to short diplomas, funded requests, regular supervision and induction.
Management
4/10
!
Well-led rated Requires Improvement due to inconsistent management and leadership, with shortfalls in recording systems, care planning, and call bell monitoring not routinely checked.
Programmes
6/10
✓
Designated staff team provided musical entertainers, reminiscence groups, intergenerational nursery workshops, armchair yoga, outings, volunteers assisting.
Points to consider
Management has oversight gaps from unfinished switch to electronic records, so some care plans and fluid charts are incomplete or inconsistent.
some minor shortfalls in the recording systems were identified at this inspection. This included some aspects care planning, risk management records, and fluid monitoring... due to a change from a paper recording system to an electronic system.
Staffing is adequate most of the time but feels stretched to some staff and relatives, with waits for bathroom help and calls for more nurses on duty.
A relative told us, 'They definitely need more staff. They're run-ragged.' Staff told us... some staff felt the home would benefit from having two nurses instead of one on each side.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews