Last updated: 9 February 2026
"Staff feel supported by the manager and work well together with good morale, but medicines errors and slow call bell responses need attention."
There were some gaps in the medicine administration records (MAR) where staff had not signed to show they had given a medicine. The service had reported five medicine errors to CQC since January 2017.
Staff told us they felt they were a good team and worked well together, morale was good and staff felt the registered manager was very supportive.
The service had identified the minimum numbers of staff required to meet people's needs and these were being met. The service had no staff vacancies at the time of this inspection.
Staff were supported by a system of induction training, supervision and appraisals. Mandatory training was provided to all staff with regular updates provided.
Staff were positive about the support they received from the registered manager. The manager was open and transparent and always available for staff.
The environment had been enhanced with a dementia friendly 'street' and interactive retro train carriage. Reminiscence activities were supported with an old style kitchen, sweet shop, games room.
Staff numbers meet minimum needs but call bells sometimes took a while to answer.
some people waited a while before staff responded to their call bells. Staff who were present in the lounge were not able to hear call bells.
Only standard mandatory training and induction, no specialist courses or funded qualifications.
Mandatory training was provided to all staff with regular updates provided. The registered manager had a record which provided them with an overview of staff training needs.
Medication errors happened and some medicine charts were not signed properly.
There were some gaps in the medicine administration records (MAR) where staff had not signed to show they had given a medicine. The service had reported five medicine errors to CQC since January 2017.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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