Working at Kilmar House
Higher Lux Street, Liskeard, PL14 3JU
Operated by Kilmar House
15 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff love the family atmosphere and safety is strong, but training gaps and basic activities hold it back."
Safety & Risk
8/10
✓
Staff and leaders understood their roles in ensuring people were protected from abuse... Risks had been identified and appropriately mitigated. Medications were managed safely.
Staff Culture
8/10
✓
Staff said 'I love it here, it does feel like a family' and the registered manager told us 'I have a cracking crew, the staff here are wonderful'.
Staffing Levels
6/10
✓
Rota’s showed planned staffing levels were routinely achieved and staff said 'We have enough staff' and 'There is never less than 2 staff on'.
Training & Dev
4/10
!
The service’s training provider had recently stopped trading and as a result some staff had not completed training updates as planned.
Management
6/10
✓
The deputy manager and head of care were jointly providing effective leadership to the staff team. With support and guidance from the registered manager when required; staff said '[The registered manager] is a good boss, always fair, always kind'.
Programmes
4/10
!
People told us 'We just did bingo just now, we had a game with balloons this morning'; basic games mentioned with no structured programme or coordinator.
Points to consider
Some staff missed training updates when the old training company stopped trading.
The service’s training provider had recently stopped trading and as a result some staff had not completed training updates as planned.
Only basic games like bingo and balloons, no activities coordinator or special programmes.
“We just did bingo just now, we had a game with balloons this morning.”
Permanent manager is on sabbatical so not involved in day to day running.
The registered manager was taking a sabbatical and limiting their involvement in the day to day operation of the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews