Last updated: 9 February 2026
"Stable staffing with good retention and positive team morale, but limited activities without a dedicated coordinator and some overdue supervisions."
Staff had completed safeguarding training and were confident about how to report any concerns... Risk assessments were in place identifying when people were at risk.
Staff told us morale was good and they considered themselves to be a good team with shared values.
Most of the staff had worked at the service for over a year... Staffing levels were appropriate... staff told us there were enough staff at all times.
Staff were well supported by a system of induction, training and supervision... Not all staff had received recent supervisions.
The service was well managed. There were clear roles and responsibilities in place which were well understood by the whole staff team.
Staff knew how people liked to spend their time and supported them in their preferred hobbies and interests. One person enjoyed swimming... Arrangements had been made for them to use a local pool when it was closed.
No dedicated activities coordinator or specialist programmes, so the role focuses on personal care plus supporting individual hobbies and outings.
Staff knew how people liked to spend their time and supported them in their preferred hobbies and interests.
Supervisions and appraisals not up to date for all staff, even though training is refreshed regularly.
Not all staff had received recent supervisions. There were plans in place to provide these, and annual appraisals.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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