Working at Kilfillan House Care Home
Graemesdyke Road, Berkhamsted, HP4 3LZ
Operated by Bupa Care Homes (BNH) Limited
30 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive management and a family-like team culture stand out, but basic activities and occasional agency staffing hold it back."
Safety & Risk
7/10
✓
Per 2020 targeted inspection: Assured the service was following safe infection prevention and control procedures; per 2018: Staff had received effective safeguarding training, safe medicines management.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: 'we are like one big family'... 'lovely team now, and we all get on great together'.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were sufficient numbers of staff deployed... staff told us there was always enough staff... on occasions ... use bank and agency staff to cover these vacancies.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff completed an induction... ongoing training programme... staff received regular one to one supervisions.
Management
7/10
✓
Per 2018 comprehensive inspection: People and staff found the registered manager and deputy to be supportive and approachable and were very positive about how they managed the service.
Programmes
4/10
!
Per 2018 comprehensive inspection: supported to participate in meaningful activities... quiz most days... walk around the garden... further improvements to the current programme should be reviewed.
Points to consider
The activities are basic like quizzes and garden walks with no coordinator or trips out to make the role more varied.
Per 2018: 'We have someone who comes in and runs a quiz most days... walk around the garden... we'd like to go out sometimes... further improvements to the current programme should be reviewed'
Staffing is adequate but they use agency staff sometimes to cover when people leave.
Per 2018: 'During periods when staff had left the service, on occasions the registered manager had to use bank and agency staff to cover these vacancies'
Only standard training with inductions and supervisions, no specialist courses or qualifications funded.
Per 2018: 'Staff completed an induction... ongoing training programme... regular one to one supervisions'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews