Last updated: 10 February 2026
"Supportive leaders and improved staff culture promote safety, but new recruits gaining experience and standard training slow progress."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns... managers investigated incidents thoroughly. People were protected and kept safe.
Staff told us they felt more supported now. 'We have a new manager who has brought a much more structured and supportive approach... boosted morale and created a sense of growth and opportunity'. 'The culture in the home has definitely improved'.
There were enough staff with the right skills... provider had decreased the numbers of agency care staff used... by recruiting permanent staff. 'Recently we have recruited a fair number of new staff... no longer running off agency. However, the staff experience is obviously decreased a bit now'.
The manager had an effective programme of appropriate staff training in place, and staff told us they received the training they needed to support people safely. This included training related to health conditions.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff described the manager as 'fabulous' and 'efficient, supportive, knowledgeable'.
Staffing is adequate after reducing agency use, but new recruits are still gaining experience and call bell responses have started slowing down.
‘Recently we have recruited a fair number of new staff which is brilliant as we are no longer running off agency. However, the staff experience is obviously decreased a bit now’; ‘the response time to the call buzzer... had recently started to decline again’.
Only standard training programme in place with no specialist courses or funded qualifications mentioned.
The manager had an effective programme of appropriate staff training in place, and staff told us they received the training they needed to support people safely.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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