Last updated: 9 February 2026
"Supportive management and strong safety practices, but staffing stretched at busy times and basic activities."
We were assured people were protected from the risks associated with infection and Covid-19... Risks associated with people's care and support had been assessed and managed. People were supported with their medicines in a safe way. Per 2020 targeted and 2019 comprehensive inspections.
The staff team felt supported... One explained, 'The management is good, I feel supported in everything. If I had concerns, I know I would be listened too.' 'I meet with [registered manager] monthly... she acts on what I say.' Per 2019 comprehensive inspection.
Staff members told us there were usually enough staff rostered on shift... One told us, 'I think there's enough staff.' Another explained, 'We could probably do with more, especially at busy times, but we manage ok.' Per 2019 comprehensive inspection.
Staff had received an induction... training relevant to their roles had also been provided. One explained, 'I've done infection control, challenging behaviour, health and nutrition and palliative care.' The staff team were supported through supervision. Per 2019 comprehensive inspection.
The registered manager was well respected... Staff understood their roles... felt supported by the registered manager... 'You can meet with [registered manager] if you have a problem. She is approachable...' Per 2019 comprehensive inspection.
A staff member was employed as an activity's leader three days a week... 'We had a beach party last week...' 'I do a lot of knitting...' 'Once a month we go to the café...' Per 2019 comprehensive inspection.
Staffing is adequate but staff say they could do with more help at busy times so shifts can feel stretched.
'We could probably do with more, especially at busy times, but we manage ok.' Per 2019 comprehensive inspection
Only basic training courses like infection control and palliative care with supervisions but no funded qualifications or career progression.
Staff had received an induction... 'I've done infection control, challenging behaviour, health and nutrition and palliative care.' The staff team were supported through supervision. Per 2019 comprehensive inspection
Activities coordinator only works three days a week running basic events like parties and outings with no specialist programmes.
A staff member was employed as an activity's leader three days a week. Per 2019 comprehensive inspection
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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