Last updated: 10 February 2026
"Strong management and a supportive team culture, but high agency staff use disrupts continuity and training is only basic mandatory."
All staff had training on safeguarding and risk assessments reviewed regularly, but temperatures where medicines stored had not always been recorded.
Staff said the team worked well together and they all respected each other's views; staff proud of dedicated team with mutual support.
The registered manager acknowledged there had been quite a high use of agency staff, but this was reducing; mixed feedback on continuity issues from people and staff.
Staff had received a full induction, and the registered manager ensured staff kept up to date with their mandatory training which was designed to meet the needs of people.
The registered manager understood their responsibilities in respect of having a good oversight of the service and was visible in the service and approachable to both people and staff.
Provider had several therapies on offer including mindfulness, meditation, yoga, tai chi, art therapy, plus community trips, equine therapy, and horticulture group.
High use of agency staff, even though reducing, affects team continuity and familiarity.
The registered manager acknowledged there had been quite a high use of agency staff, but this was reducing. Comments included, 'Continuity is a problem, lots of agency workers'
Only standard mandatory training and induction, no specialist courses or funded qualifications mentioned.
Staff had received a full induction, and the registered manager ensured staff kept up to date with their mandatory training which was designed to meet the needs of people.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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