Working at Keyll House

Lots of vacancies and agency staff mean sometimes not enough people on shift, leaving care workers stretched.

There were a large number of vacancies at the service and agency staff were used to fill gaps in the rota. Rotas showed that on some occasions there were not enough staff on duty to meet people's needs.

No structured activities or coordinator, so the job is mostly routine care with people bored and few outings.

We observed that there was a lack of structure to the support some people received. We saw that some people were walking around the service appearing to be bored with little to do.

Only standard training like safeguarding and medication checks, gaps for agency staff and more communication training needed.

At the time of our inspection, agency staff had not received the training required by the provider for them to be able to support people in the community. We discussed this with the management team who told us that new communication training was going to be provided to staff.